Analyzing the Impact of Multichannel Marketing: A Case Study Told in Four Conversations
Check out this hypothetical marketing conversation with your customer: They hear about your service through a radio ad, or read about you in a local newspaper. They conduct an internal discovery meeting and then go online to further research your service via a search engine or direct-to-site entry. Finally after careful research and [...]
RE: “Comcast is watching us”
I have been reading about Comcast and their great initiatives through Twitter and the latest article in NYTimes when it comes to responding to customer complaints on blogs and social networks, and am VERY happy to see that they are putting the efforts towards monitoring positive and negative word of mouth.
I must say, I was [...]