Social Is The New Word-Of-Mouth
Consumer dialogue about your brand, product, customer service, retail locations, and other communications about you are taking place online — and all the time — within the social media sphere.
Today, more than ever, consumers are engaging in conversations with friends and family in social media communities around your brand like never before. They also expect to be able to communicate directly with brands on any given day, and at any time.
Fading quickly is the 800-number. Consumers see social media platforms, like Facebook and Twitter, as their new communications hot line to support their customer service needs, voice their accolades about your brand, as well as post poor experiences or product issues they want to be helped with.
And your brand or company needs to be there — ready, prepared, helpful — and now.
Below is a list of e-storm’s social media marketing services, followed by more in-depth information around our social media audit and its process. With offices around the world in San Francisco, Kuala Lumpur, Barcelona and Paris; e-storm international can work with your organization no matter where you’re located.
Surfing Before They Buy
With 97% of consumers going online to research products and services locally before making a purchase decision, brands can’t continue to think about being social, they must be social — and they must be engaged.
If not, they’ll not only lose market share and potential profits, but possibly their reputation.
Social media is now the platform where the decision-making process takes place.
It’s where consumers are researching stories and blog posts, reading reviews, asking friends and taking in numerous forms of media all up until the point until they decide to buy.
Social Media Services:
- Social Media Audit
- Social Media Brand Monitoring and Reporting
- Social Media & Community Strategy
- Social Media Community Design, Build Out & Development
- Integration with Search, Display, Mobile, Offline Channels
- Community & Platform Management
- On-site Corporate and Employee Training