Tag Archives: positive WOM

RE: “Comcast is watching us”

Written by William Gaultier on July 26, 2008 — Leave a Comment

I have been reading about Comcast and their great initiatives through Twitter and the latest article in NYTimes when it comes to responding to customer complaints on blogs and social networks, and am VERY happy to see that they are putting the efforts towards monitoring positive and negative word of mouth. I must say, I [...]

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Posted in Methodology, Multi-Channel Analytics, Social Media Marketing | Also tagged , , , , ,

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